Refund & Cancellation Policy

Cancellation and Refund Policy

At Cymer Pharma, we prioritize delivering an exceptional customer experience. We understand that situations may arise necessitating order cancellations or refunds. Please take a moment to review the following cancellation and refund policy:

Cancellation Policy Before Shipment

To cancel an order before shipping, kindly reach out to our customer support team at [insert contact details]. Our team will make every effort to assist you. Successfully cancelling an order will trigger a complete refund.

Policy After Shipment

Unfortunately, orders that have already been shipped cannot be cancelled. However, if you’ve received a shipped order, you can still initiate a return within the specified return window outlined in our Return Policy. Further details are available in the section below.

Return Policy

  1. Defective, Incorrect, or Damaged Products

Damaged or Defective Products: Should you receive products that are damaged or defective, please contact our customer support team within [insert number of days] days of delivery. Providing evidence such as photos or videos will help us assess the situation. Once we verify the issue, we will arrange either a replacement or a full refund, encompassing shipping charges.

Incorrect Products: If the products you receive don’t match your original order, get in touch with our customer support team within [insert number of days] days of delivery. We will promptly rectify the situation by arranging a replacement or issuing a complete refund, along with shipping charges.

Returns Due to Change of Mind

Change of Mind: Should you wish to return a product due to a change of mind, please contact our customer support team within [insert number of days] days of delivery. Ensure that the product(s) remain in an unused, resalable condition, complete with their original packaging, tags, and labels. Return shipping costs will be borne by the customers. Once we verify the condition of the product(s), we will initiate a refund, excluding shipping charges.

Non-Returnable Items: Certain items, such as personal care products, perishables, and items explicitly marked as non-returnable due to hygiene and safety reasons, cannot be returned. Before making a purchase, kindly review the product description or contact our customer support for clarification.

Refund Process

Method: Refunds will be processed using the original payment method. If the original method is no longer valid, we may request alternative payment details to facilitate the refund process.

 Timing Policy: The timeframe for refunds to appear in your account can vary based on your bank or payment provider. Typically, it takes [insert number of days] business days for the refund to complete processing and become visible in your account.

Please keep in mind that our cancellation and refund policy is subject to change without prior notice. We recommend verifying the policy on our website or reaching out to our customer support for the most up-to-date information.


For Further Assistance

For any further assistance or clarification about our cancellation and refund policy, please contact our customer support team at []. We’re here to assist you and ensure your satisfaction with our services.

Last updated: 26/08/2023

Please note that consulting a legal professional is crucial to ensure compliance with local laws and regulations.

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